Privacy Policy

StratNova LLC, registered in Sheridan, Wyoming, USA ("StratNova", "we", "our", "us"), is the data controller for personal data collected through our commercial automation platform, messaging channels, and digital services. For any legal or privacy-related inquiries, you can contact us at [email protected].

We collect the following categories of information: (a) Contact data: name, phone number, email address, and company name. (b) Communication data: messages sent and received through integrated channels such as WhatsApp, including content, timestamps, and delivery metadata. (c) Usage data: platform interactions, pages visited, features used, and performance metrics. (d) Technical data: IP address, browser type, operating system, and device identifiers. (e) Business data: operational information provided by the customer to configure automation services.

We use collected information to: (a) Deliver and operate contracted services, including messaging automation, contact management, and conversation analytics. (b) Manage your account, onboarding, and service configuration. (c) Provide technical support and customer assistance. (d) Improve and optimize our platform, features, and infrastructure. (e) Prevent fraud, abuse, and unauthorized activities. (f) Comply with applicable legal and regulatory obligations. (g) Send service-related communications such as updates, security alerts, and policy changes.

Data processing is based on: (a) Contract performance: when necessary to deliver contracted services. (b) Consent: when you have given explicit authorization, which you may withdraw at any time. (c) Legitimate interest: to improve our services, prevent fraud, and ensure platform security. (d) Legal obligation: when required by law.

Your data is stored on dedicated servers with encryption at rest and in transit. We implement technical and organizational security measures including: role-based access controls, continuous infrastructure monitoring, encrypted backups, periodic security audits, and incident response protocols.

We retain your personal data for the duration of the business relationship and for the additional period necessary to fulfill legal, accounting, or audit obligations. Conversation data is retained for a maximum of 24 months from the last interaction, unless law requires a different period. Once the retention period expires, data is securely deleted or irreversibly anonymized.

We do not sell your personal data. We may share information with: (a) Infrastructure and technology service providers necessary to operate the platform (e.g., Meta/WhatsApp for messaging). (b) Payment processing providers to manage billing and subscriptions. (c) Competent authorities when required by law. All providers are subject to confidentiality and data protection agreements.

You have the right to: (a) Access your personal data and obtain a copy. (b) Rectify inaccurate or incomplete data. (c) Request deletion of your data (see our Data Deletion Policy). (d) Restrict or object to processing in certain circumstances. (e) Data portability in a structured format. (f) Withdraw your consent at any time. To exercise these rights, contact [email protected]. We will respond within a maximum of 15 business days.

We use essential cookies for platform functionality and analytical cookies to understand service usage. We do not use advertising or third-party tracking cookies. You can manage your cookie preferences through your browser settings.

If your data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, such as standard contractual clauses or other transfer mechanisms recognized by applicable regulations.

We may update this policy to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with the new effective date. For significant changes, we will notify active users by email or through the platform.

For questions, requests, or complaints related to privacy, contact our legal and privacy team at [email protected]. Legal entity: StratNova LLC. Contact: [email protected].